AI Technical Support Specialist | Based in South-East Asia

ABOUT US We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before. THE ROLE This isn't a traditional support role: it exists at the intersection of customer experience and AI. Kodee, our AI agent, is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting. YOUR JOURNEY 🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀 At Hostinger, progression is based on performance, ownership, and impact. Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences. Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers. Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing Kodee, our AI chatbot, by reviewing prompts, identifying patterns at scale, and drivin