Customer Service & Operations Specialist

About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before. We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us. Summary We’re looking for an organized, systems-minded Customer Service & Operations Specialist to serve as the primary point of contact for our customers and the engine behind our order management workflows. In this role, you will own customer communication across phone, email, and live chat, ensuring every interaction is seamless. You will spend the majority of your time navigating our internal order management systems, processing requests, and resolving account issues. As supporting pieces of the role, you will also assist with general office administration and assist with physical order packing when needed. Role Description As a Customer Service & Operations Specialist, your main objective is to provide elite front-line support and maintai