Senior Customer Success Manager

You've been doing customer success long enough to know the difference between managing an account and actually owning it. Managing is the check-in cadence, the QBR template, the health score. Owning is knowing your customer's CISO trusts you enough to call when something goes sideways, and that their CFO can defend the Expel line item because you made that easy. That's this role. You carry a portfolio of complex commercial and enterprise accounts. Some have a dedicated Technical Account Manager working alongside you. All of them have security teams that depend on Expel to find and stop threats, and executives who need to know that investment is paying off. You make sure both of those things are true. You orchestrate. TAMs, SSEs, TSEs, SOC, Product: you bring in the right people at the right moments so customers get what they need without chasing anyone. You're not doing the deep technical work, but you understand enough to ask the right questions and know when something's off. You also mentor. Less experienced CSMs look to you for how to handle a difficult renewal, structure an executive QBR, or read an account that's quietly going sideways. That's part of the job, and we take it seriously. Your success is measured by retention in your book of business. The accounts are harder than what earlier-career CSMs handle. That's the point. What Expel can do for you Give you meaningful...