Technical Account Manager

You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through technical consultation, service integration, and hands-on problem solving. You accomplish this by building strong relationships with security practitioners and technical leaders, driving platform adoption and deeper integrations into their security ecosystem, and ensuring customers get the most from their investment in Expel. You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed. Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support. What Expel can do for you Extend your network of security leaders across a wide variety of industries Plug you in to customer miss...