Client Happiness Servicing, Associate

Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision. Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together. Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision. Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together. The Client Happiness Servicing Associate position will report to the Servicing Supervisor of Client Happiness . As the Client Happiness Servicing Associate, you will: Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone. Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity. Identify, proactively promote, and cross-sell company products to eligible customers during servicing calls, contributing to overall business growth targets. Assist clients with payment arrangements and commitments. Encourage on-time paymen