Rider Support Representative

RIDER SERVICES REPRESENTATIVE Location: Manchester, UK - Hybrid (3 days in office) Working pattern: 9.30am - 5.30pm; Wednesday - Sunday Languages: English (required); French, Italian, or Dutch (highly desirable) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Rider Services Centre team supports Deliveroo’s riders —delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you. WHAT YOU’LL BE DOING We’re looking for a Rider Services Specialist to join our Rider Services Center team, working at the forefront of complex and high-impact cases to help riders get out on the road and support them once they're there. Here’s what your day-to-day might look like: - Investigate and resolve complex rider queries by collaborating with internal teams and external stakeholders to deliver fair, consistent outcomes. - Conduct objective reviews of Supplier Agreement terminations, ensuring all decisions are highly accurate, fair, and well-documented. - Deliver empathetic, high-quality written communication to riders