Customer Intelligence Manager

We tackle complex, high-impact problems across a fast-moving marketplace. We move quickly, test ideas, and make decisions with clarity and transparency. Our work spans predicting demand, shaping customer behaviour, and helping partners grow as the market evolves. The scope is broad, and the impact is real. The Role We’re hiring a Customer Intelligence Manager to support our Strategy & Operations (S&O) organisation. This is a research and insights role focused on driving business decisions. You’ll identify where to play, how to win, and what to prioritise - grounded in a deep understanding of customer behaviour across markets. You will also help scale how insight is generated and used: - Apply AI and agentic workflows to increase speed and depth of insight - Build a structured intelligence layer that is accessible and reusable - Shift from project-based research to continuous intelligence Hybrid working, with travel to key markets (e.g. UAE, France). What You’ll Be Doing Driving Strategic Insight Lead research to inform critical decisions Shape thinking on market entry, growth levers (MAU, frequency, selection, affordability), and customer segments Turn ambiguous problems into clear research programmes and actionable direction Building a Global View of the Customer Synthesise signals across markets (UK, UAE, Europe) to identify patterns and differences Connect local insights int