Operations Associate

Why Deliveroo? We’re transforming the way the world eats and shops by making access more convenient and enjoyable. We connect consumers, restaurants, shops, and riders. We empower everyone to buy what they want, how they want it, when they want it, and where they want it. We’re a technology-driven company at the forefront of one of the fastest-growing industries in the world. We move fast, value autonomy, and are always looking for new ideas and talented people to join us. About the role We are looking for an Operations Associate to join our Operations team in France. As part of the team, you will be a key contributor to the day-to-day execution of our internal processes, helping ensure that our operations are consistent, reliable, and compliant, and continuously improving. You will be one of the pillars enabling us to deliver excellent service to both riders and customers, while ensuring that we remain efficient and insight-driven. What you’ll be doing You will be working in a dynamic team with cross-functional exposure. Your key responsibilities will include: Process execution & ownership: Manage and execute core operational workflows (e.g. rider support, compliance checks, contract processes, incident tracking) with precision, timeliness, and consistency. Root-cause analysis: Deep dive into individual rider cases, compliance alerts, or customer incidents (e.g. order flow bre