Strategy & Operations Manager - Courier & Logistics

OPERATIONS MANAGER, PLANNING & PERFORMANCE - RIDER SUPPLY THE TEAM The Planning & Performance team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale. THE ROLE As an Operations Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand. This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will be accountable for maintaining a healthy and responsive supply base throughout the lifecycle, ensuring it aligns with business and customer needs. You will operate as a hands-on operator, taking initiatives from concept through to...