Manager, Strategic Operations

Opportunity Overview: The Strategic Operations Manager position is a crucial role in our organization as business needs change quickly — in this role you are responsible for managing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. The Payment Integrity Operations Delivery team is seeking an experienced, results driven Strategic Operations Program manager to coordinate and manage work, often cross functionally. In addition, this role will support strategy, process design, planning, implementation and management of new programs including key initiatives within Delivery Operations The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results. What you’ll do: Manage staff responsible for provider outreach to support audit operations Drive several work types across cross functional areas within Service Operations and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align Design, execute and support change management to ensure inclusive, complete, successful implementation of new processes, programs and pilots Create process flows, policies & procedures, job aides playbooks and training material Focus team on ris