Healthcare Call Center Supervisor (Remote)

Job Title: Healthcare Call Center Supervisor - Remote Location: Remote - United States Employment Type: FT W2 Compensation: $40 per hour CareTalk Health CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human. About the Role CareTalk Health is seeking a Healthcare Call Center Supervisor to oversee a fully-remote workforce supporting virtual telehealth visits. This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent visit flow, strong performance against KPIs, and a high-quality patient experience. This is a highly visible role that partners closely with Clinical Operations, Quality, Workforce Management, and Training to support a scalable, high-volume telehealth model. The standard schedule for this role is Monday through Friday, 8:00 AM – 5:00 PM EST . In addition, there will be some Saturdays as needed , with most Saturdays expected to be every other week from 9:00 AM – 5:00 PM EST . This position also requires a degree of schedule flexibility . At times, the Supervisor wi...