Senior Learning Experience Designer

Responsibilities Gather and analyze data to determine learning needs and outcomes Design and build role-based, product-specific learning paths across multiple CaptivateIQ products and user personas. Develop high-quality asynchronous learning experiences, including courses, in-product walkthroughs, scenario-based modules, assessments, and job aids. Translate complex product functionality, data flows, and incentive workflows into clear, scalable learning experiences. Become a product expert by working hands-on with the CaptivateIQ application and related workflows across our product suite. Own release-aligned content updates by partnering closely with Product to add, revise, or retire learning assets as features evolve. Turn common implementation patterns, UAT scenarios, and troubleshooting themes into structured, repeatable async education that reduces Support/PS/CS volume. Develop and maintain core customer learning journeys (e.g., Builder, Maintain, Finance) in our learning platform, ensuring clear progression from foundations to advanced topics. Establish and maintain instructional design standards, templates, and patterns to ensure consistency across learning paths and products. Collaborate cross-functionally with Customer Success, Support, Professional Services, Product, Revenue Operations, and Finance to identify learning goals, outcomes, and source content. Measure ROI an