Technical Support Specialist

Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. We create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate to solve healthcare's toughest challenges. In doing so we advance our mission to give care teams superpowers with software. Canvas is institutionally backed by some of the greatest technology investors in the world (funded notable health tech companies such as GoodRx, Oscar Health, and Hims & Hers Health). THE ROLE We're hiring a Technical Support Specialist to join our Support team and serve as the critical bridge between our customers and the Canvas platform. This role is the front line for healthcare organizations building on Canvas — you'll investigate customer problems, guide developers through our FHIR API and SDK, troubleshoot clinical workflows, and dig through database records and application logs to find the root cause of a problem. You'll work directly with clinicians, practice managers, and developers at healthcare organizations ranging from telehealth startups to complex multi-site operations. This is not a "read from the script" support role. You'll need genuine technical skills - building Python plugins with AI co-pilots, writing SQL, understanding REST APIs — combined with the empathy and communication sk...