Patient Technology Support Specialist

Job Title: Patient Technology Support Specialist Classification: 1099 Contractor Work Structure: Fully Remote Schedule/Shift: Full-Time; 40 hours per week; Mon–Fri between 10:00am–8:00pm ET Team: Clinical Operations Reporting to: Senior Program Manager Location: United States Compensation: $22-$25 per hour About Us: Aviary Health is a CMS-approved virtual Intensive Cardiac Rehabilitation (ICR) provider serving thousands of patients nationwide. Our patients — typically older adults recovering from cardiac events — attend virtual exercise sessions, 1:1 check-ins, and group education classes via tablet or personal device. Technology is the bridge between our clinical team and our patients' health outcomes, and we need someone who can make that bridge seamless. Position Overview: You will be the dedicated technology lifeline for our patients. When a 72-year-old cardiac patient can't get their tablet to connect to WiFi, when a session freezes mid-exercise, when someone doesn't know their Apple ID password — you're the person who fixes it with patience, clarity, and warmth. This is not a corporate IT help desk. You are supporting a patient population who may be anxious about technology, recovering from surgery, and relying on your calm guidance to access the care they need. You'll work as a member of our Patient Engagement team, Exercise Physiologists, and Enrollment Specialists to...