Technical Account Manager

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Airtable's TAM function owns the persistent technical relationship with our Premium Support customers. You serve as the architectural authority for how these customers build, deploy, and scale on Airtable's platform, from schema design and automation architecture to Field Agents, Omni, and MCP connectivity. The problems you work on aren't tickets. They're structural: how a customer's environment is built, whether it will hold up as they grow, and what they should do next. What you'll do Own a portfolio of strategic customers as their dedicated technical advisor. You'll build deep understanding of their workflows, connected systems, and business objectives, and translate that into architectural guidance that scales with their teams. Lead implementation reviews, base audits, and technical health assessments. You'll evaluate schema design, automation architecture, integration patterns, and agent configurations, and provide proactive recommendations before problems surface. Guide customers through the full capability of Airtable as a platform: automations, interfaces, Field Agents, Omni, MCP, and the connected data structures that make i