Delivery Manager

Job Description: Delivery Manager Role Summary: The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency. Key Objectives: Ensure client deliveries are met with high quality, on time, and within scope and Act as a strategic liaison and escalation point for internal and external Continuously improving delivery processes, tool adoption, and communication Drive successful execution of projects, campaigns, and platform-related initiatives across the account Essential Responsibilities Client Delivery Leadership Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or Manage service-based communications, align with Client Successon program status while owning delivery-specific Take ownership of client-facing updates, project calls, and postmortems for major initiatives or · Project Program Management Coordinate intake, scoping, and LOE documentation for all delivery-related Le