Quality Assurance Supervisor

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Quality Assurance Supervisor Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a QA Supervisor to start immediately! Job Summary The QA Supervisor is responsible for ensuring service quality, performance consistency, and client satisfaction across the virtual assistant workforce. This role oversees quality assurance processes, evaluates VA performance, coaches team members, and collaborates with operations and training teams to maintain high service standards. Duties and Responsibilities include but are not limited to: Quality Assurance & Performance Monitoring • Develop, implement, and maintain QA frameworks, scorecards, and evaluation standards for virtual assistants • Conduct regular audits of VA work (tasks, communications, productivity, and compliance with SOPs) • Review client feedback and identify trends, risks, and improvement opportunities • Ensure VAs meet contractual SLAs, KPIs, and client expectations Team Supervision & Coaching • Supervise and mentor QA analysts or quality reviewers (if applicable) • Provide constructive feedback, performance insights, a...