Site Reliability Engineer

Unstructured is defining the standard for enterprise data transformation in the age of LLMs and generative AI. In just two years, we've raised over $65M from world-class investors, including Menlo Ventures, Bain Capital, Databricks, NVIDIA, Microsoft, and IBM. Our open-source toolkit has been downloaded 83M+ times and is used by 90% of the Fortune 1000. We power production AI workflows across commercial and federal sectors — transforming PDFs, HTML, Word docs, images, emails, and more into AI-ready data pipelines that scale. We're not just building tools, we're building the backbone of generative AI and the infrastructure that unlocks intelligence across industries. ABOUT THE ROLE The infra team is small, technically deep, and owns the full stack from cloud provisioning and k8s operators to workflow orchestration and core services. We ship frequently and operate at a scale that makes reliability a first-class engineering problem. As part of the Infra team, you'll work on the reliability and performance of our platform end-to-end. You'll work closely with infra and product engineers to instrument systems, establish SLOs, tune autoscaling, and drive incident process maturity. The work is technical and hands-on: you'll write code, dig into k8s internals, and hold yourself accountable to positive production outcomes. WHAT YOU'LL OWN & DRIVE - Own production reliability across our K