Enterprise Customer Success Manager

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ABOUT THE ROLE Reporting into the Director, Enterprise Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. - Build and nurture strong relationships with key stakeholders to drive retention and growth - Conduct discovery with customers to understand business objectives and uncover new use cases - Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia - Act as a subject matter expert for the practical applicatio...