Senior Customer Success Manager - US East [IC3]

Who we are Everything is changing in how software gets built, and Sourcegraph is at the center of that transformation. With Code Search, Deep Search, and MCP, Sourcegraph is the world’s most powerful code intelligence platform that developers and agents rely on to navigate, understand, and operate on massive, complex codebases with speed and confidence. Teams at companies like Stripe, Uber, and Dropbox rely on Sourcegraph to ship faster and with higher quality. We’re backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and a deep love for developers and their craft. If you want to contribute to infrastructure that empowers millions of developers to do their best work - join us. Hours & location 🌎 While we hire almost anywhere in the world, we have a preference for someone in the United States (EST). Preferred locations: United States (Eastern Standard Time) Why this job is exciting You'll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment. As a CSM at Sourcegraph, you'll manage a book of 15-20 enterprise accounts, helping developers get real, measurable value out of our products. You'll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion. This isn't a passive relationship