Patient Advisor

Role: Patient Advisor – SimonMed Longevity Location: On-site / Remote Department: Scheduling Overview We are seeking high-performing Patient Advisors to support patients interested in our Longevity / Whole Body MRI program. This role focuses on guiding patients through their decision-making process, providing clear and accurate information, and ensuring a seamless path to scheduling. This position requires strong communication skills, the ability to explain complex concepts in a simple and approachable way, and a high level of professionalism when discussing health-related topics. Key Responsibilities Serve as the primary point of contact for patients inquiring about Whole Body MRI and other Longevity services Guide patients through available options and help them understand the purpose and value of different imaging services Clearly explain program components, including optional add-ons, in a patient-friendly manner Address common questions and concerns to support informed decision-making Facilitate timely and accurate scheduling of appointments Maintain a high-quality patient experience across all interactions Accurately document conversations and follow appropriate workflows Qualifications 2–4+ years of experience in a high-touch customer-facing role (e.g., patient access, call center, concierge services, or similar) Strong communication skills with the ability to build tru...