Patient Outreach Coordinator

Job Purpose: Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy Educate patients on the services offered by the Shields Specialty Pharmacy Program Protect Shields values by keeping information confidential Job Duties: Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids. Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training). Perform other duties as assigned. Skills: Ability to verbally communicate a compelling reason why patients should use shields pharmacy. Strong verbal communication and phone skills. Enjoys talking with patients and can empathize with their situation. Proactively engaging patients telephonically. Ability to quickly build rapport and relate with patients over the phone....