Technical Support Specialist

ABOUT REBAR Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Over the past year, our V1 quoting product has scaled to thousands of quotes completed weekly, doubled revenue in 2026, and gained adoption across many of the top suppliers in North America. Fresh off a $14M Series A backed by leading construction tech investors, we're entering our next phase of growth and are building out our Client Success team. You’ll work directly with the CS team, Product, and Sales to support clients and build the systems that will define Rebar’s Client Success motion. We’re transforming the $250B HVAC industry with AI-native software—an industry still largely untouched by modern tools. This is your chance to get in early. Our first product is live and scaling fast. To keep delivering the exceptional support that got us here, we need an Implementation Manager to own Client onboarding, training, and early-stage success. You’ll work to build the playbook that powers Rebar’s customer experience. We’re tackling a $250B industry that’s barely digitized—this is your chance to get in at ground level. WHAT YOU’LL DO - Own Frontline Support: respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision - Own Outcomes & Performance: take full ownership...