Manager, Professional Services - Consulting

The Manager, Professional Services – Consulting is responsible for leading a team of Software Implementation Consultants responsible for delivering successful customer implementations and advisory services across PointClickCare’s Payer, Provide & Convener portfolio. The role provides people leadership, operational oversight, and strategic direction to ensure exceptional customer experiences, high-quality project delivery, and achievement of organizational goals. The Manager develops team capabilities, drives continuous process improvement, manages customer escalations and delivery risks, and partners across the organization to advance product adoption, customer outcomes, and business growth. This position plays a critical role in scaling a high-performing consulting organization while fostering a culture of accountability, innovation, and customer success.