Manager, Professional Services (Remote)

This role leads a team of consultants who work alongside our Support and Managed Services teams, offering all-encompassing open source database solutions. Our customers range from Fortune 50 enterprises to startups, and our consultants help plan and deliver projects that include everything from design and scalability requirements, troubleshooting performance issues, to migrating to, or across, the cloud. We’re looking for a seasoned leader who will holistically consider our team, solutions, quality and growth to ensure customer success, team development and utilization, and profitability. Our ideal candidate will be a leader who has achieved tremendous success in a Professional Services or Consulting organization, and who is motivated by transforming a business poised for exponential growth – someone who has been in a position to have this kind of impact before and is eager to do it again. You are a self-starter and motivated to identify and implement improvement opportunities to drive the team forward. WHAT YOU WILL DO - Help our team deliver high-quality, efficient, and profitable professional services that result in high levels of customer satisfaction and retention. - Ensure our team members are valued, empowered, and engaged. - Translate organizational vision and initiatives into executable goals and objectives. - Oversee the delivery process from ensuring SOW accuracy to