Revenue Operations Manager — Support & Services

About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon's multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon's collaborative workflows. The Role We're seeking a Revenue Operations Manager to drive operational excellence across our Support and Professional Services organizations. This role will build the processes, systems, and reporting infrastructure that enable our Services and Support teams to deliver consistent, scalable customer experiences and connect those efforts back to retention and revenue outcomes. This role blends analytical rigor, process design, and cross-functional leadership to ensure our post-sales delivery teams have the data, tools, and workflows they need to operate efficiently and improve customer outcomes. What You'll Do Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation Support annual and quart