RCM Benefits Verification / Prior Authorization Specialist

About Us Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortened life expectancies. Yet, we have cause for hope: there have been landmark developments in psychiatric medications and treatments — including ketamine, Spravato, and neuromodulation — and a growing movement among clinicians, patients, and researchers to close the gap between scientific innovation and real-world care. At Osmind, we serve a network of 1,000+ independent psychiatry practices across the country. We help these clinics provide high-quality care, scale as businesses, and contribute to research through our purpose-built EHR, software solutions, and managed services. Our providers are at the forefront of psychiatry, treating some of the highest-acuity patients in the country. Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator. Role Overview The Benefit Verification & Prior Authorization (BV & PA) Specialist is one of the most vital roles in our RCM operation. Accurate, timely BV and PA work is the foundation on which everything downstream is built — patient financial estimates, claim submission, denial avoidance, and cash flow. When it's wrong, the consequences cascade. It's also the practice's first exposure to Osmind RCM. The way you handle a benefit verification or a prior authorization — through approval, through re-authorization, through any bumps along the way — is what tells a practice they're working with the best in the industry for interventional psychiatry. This is a white-glove role, and you set the tone. You will own the full BV and PA lifecycle for Spravato, TMS, and other interventional treatments: phone- and portal-based verification, end-to-end PA submission and follow-up, and clear written communication back to the practice so patients can be scheduled with confidence. This is a fully remote, US-based role.