Executive IT Support Lead

About the Team Employee Tech Experience (ETX) provides the technology and services that all OpenAI employees interact with throughout their journey with the company. Our goal is to create journeys that guide employees through all stages of their time at OpenAI. ETX is a team of includes IT Support, Logistics, System Operations, and ITAV. About the Role As Executive IT Support Lead you will build and lead a high-touch, white-glove IT support program for OpenAI’s executives. Your responsibilities include designing a program that grows with the changing needs of our executives as the company scales and providing direct IT support to our executives. You will have the opportunity to define how executive support operates with the support of everyone in IT to ensure our executives have the best, most secure technology. We are looking for someone who has years of success providing the highest level of IT Support for executives at high-growth companies. You should be excellent at communication, troubleshooting, prioritization, coordination, and delegation. Your success in the role depends on your ability to build trust with executives and their business partners and with your peers in ETX and IT. You’ll be responsible for: - Defining “excellent” Executive IT Support. Bring the best of your knowledge and experience to OpenAI and grow Executive IT Support as the company scales. You will...