Scaled Customer Success Manager

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE - Manage a large portfolio of customers in AMER. - Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. - Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. - Work cross functionally with sales partners to ensure strong adoption of Notion. - Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Noti