Quality Process Analyst

PRIMARY RESPONSIBILITIES: ● Design, build, and automate quality analytics reports using business intelligence tools and databases to support performance monitoring. ● Gather and monitor production metrics, analyzing data sets to discover trends and develop actionable business insights. ● Generate recurring reports regarding team productivity and operational processes, including volume tracking and workload management. ● Manage technical workflows and documentation via Jira, including ticket management for analytics and relaying requirements between operations and engineering teams. ● Coordinate quality escalations, reviewing trends across issues such as process changes or panel state updates. ● Monitor compliance and quality records, including NCRs, CAPAs, amended reports, and HIPAA-related incidents. ● Support process mapping initiatives and identify opportunities for continuous quality and process improvement. ● Utilize SQL and statistical packages to perform data analysis, write scripts, and conduct hypothesis testing (e.g., AQLs). ● Implement and monitor Statistical Process Control (SPC) to maintain high-quality production standards. ● This role works with PHI on a regular basis both in paper and electronic form and will have access to various technologies to access PHI (paper and electronic) in order to perform the job. ● Support organizational training initiatives and ma...