Logistics Product Manager, NA

ABOUT THE ROLE As a Logistics Product Manager, you’ll own the design, rollout, and optimization of delivery workflows for our largest and most strategic customers. You'll serve as the connective tissue between customers, our internal teams (engineering, operations, success), and third-party delivery partners. Your goal: build scalable logistics products and infrastructure that drive delivery volume and customer satisfaction. This role is ideal for someone who thrives at the intersection of product, ops, and execution—someone who can think strategically, move fast, and obsess over outcomes. WHAT YOU’LL DO - Design & Deploy Logistics Solutions: Collaborate with customers to understand their delivery needs, order flows, and operational constraints—and translate that into scalable product configurations. - Drive Product Outcomes: Act as a voice of the customer, using feedback and insights to shape features, workflows, and internal tooling. Collaborate tightly with engineering to evolve our delivery platform. - Own High-Impact Implementations: Manage onboarding and expansion for our most important accounts—ensuring the product is deployed smoothly and optimized for performance. - Bridge Tech & Ops: Work with our operations team and delivery partners to troubleshoot edge cases, build workflows for complex scenarios, and ensure reliability at scale. - Influence Roadmap: Identify and...