Operations Strategy Associate (Customer Experience)

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London | 💰£41,300 - £52,250 + Incentive Awards tied to your performance + Benefits ✨ ⭐ Strategy & Transformation team We’re looking for an Operations Strategy Associate to team up directly with our Strategy & Commercial Lead. In this role you’ll be right in the thick of it, helping to solve and drive some of the highest priority challenges across our entire Operations organisation. This is a highly dynamic, broad role where you’ll pivot daily between big picture thinking and hands on execution. You will move fluidly between taking messy, ambiguous operational challenges,