Strategic Technical Account Manager

About MasterControl: MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com . SUMMARY The Strategic Technical Account Manager (TAM) is an advanced, post-sales technical advisor for MasterControl Success Premium customers. The role focuses on driving adoption, reducing risk, and delivering measurable value through proactive guidance and strong cross-functional collaboration. As the primary technical contact for assigned accounts, the Strategic TAM develops a deep understanding of each customer’s environment—including deployment architecture, integrations, business and quality processes, stakeholders, and organisational structure—to reduce customer effort and maximise return on investment. RESPONSIBILITIES Customer Partnership & Strategic