Enteral Customer Service Representative

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:30 AM–5:00 PM EST Location: Hybrid— Syracuse, NY (Work location subject to change based on business needs) See Your Work in a New Light At LUX Infusion , we believe care deserves more light — more warmth, more clarity, and more connection. For patients receiving enteral therapy, access, communication, and trust matter just as much as clinical delivery. We’re looking for an Enteral Customer Service Representative who wants their work to mean something — someone who brings care, accountability, and clarity to every patient interaction, and who understands that the referral and intake process sets the tone for the entire care journey. Why This Role Matters The Enteral Customer Service Representative is often a patient’s first...