Customer Coordinator

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are seeking a Customer Coordinator to join our Lightspeed Retail Team. Reporting to the Account Management Operations Manager and working closely with the Retail go-to-market team, this role is responsible for supporting the operations of the Account Management department. If you’re an organized, ambitious, and intelligent person who is looking for a dynamic position within a fast-paced, growing organization, then this is the position for you. What you’ll be doing: - Work closely with Customer leadership to identify opportunities and drive process improvements and tool implementation and adoption that enable Account Management and Customer Success functions to operate more efficiently and effectively. - Conduct deep-dive analyses in order to provide critical insights to trends in the business, including key points of customer friction, and churn and growth drivers. Escalate risks and recommend solutions to drive business outcomes. - Act as a high-level point of escalation for customers in need of complex issue resolution, working across functions to pull in necessary resources to meet and exceed customer expectations. - Ensuring accurate rate adjustments for customers. Opening a case and then following up once the rates...