Member Intake Coordinator

ABOUT LEAP Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. ABOUT THE ROLE This is a role for someone who thrives in motion. The Member Intake Coordinator is a high-volume, outbound-first position where you’ll be making 80–100+ member touchpoints daily across phone, SMS, and email, working to connect with members, build trust quickly, and guide them through the intake process with efficiency and warmth. You won’t be reading from a script. You’ll be thinking strategically about how to reach people who haven’t responded, adapting your approach across channels and timing, and helping members underst...