Senior Technical Customer Success Manager - Thailand

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. As a Senior Customer Success Manager at Kong, you will be a strategic partner for our key customers, ensuring their long-term success and maximizing the value they derive from our solutions. You will champion customer satisfaction, drive product adoption, and foster strong, enduring relationships. Job Responsibilities * Develop and execute strategic account plans to drive customer retention, growth, and advocacy. * Proactively engage with customers to understand their business objectives, challenges, and technical requirements. * Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes. * Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization. * Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues. * Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders. * Contribute to the ongoing development an...