Manager, Enterprise Customer Success

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Role We are seeking a high-energy, technically grounded Manager of Enterprise Customer Success to lead, coach, and scale our Enterprise CSM team. In this role, you will serve as the core tactical and strategic anchor for your team, stepping in to provide decisive guidance when they face complex customer environments. We want a leader who exhibits extreme ownership and a humble, curious mindset. You know how to dissect your own work, define and tweak operational processes, and hold your team accountable to high-performance standards. You will directly impact our bottom line by driving retention, reducing churn, and actively pushing expansion and upsell motions across our enterprise accounts. What You'll Do (Responsibilities) Drive Team P