Snr. Manager, Customer Implementation

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Snr. Manager, Customer Implementation will lead and oversee the Customer Implementation Specialist team within KnowBe4. This leadership role is responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Snr. Manager will work closely with their Director and internal stakeholders across Sales, Product, and Engineering to continuously optimize the customer experience and drive long-term success. Responsibilities: Lead, mentor, and develop the Customer Implementation Specialist team. Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives. Oversee