Customer Experience Operations Analyst

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: As a Customer Experience (CX) Operations Analyst at Instructure, you will serve as the operational backbone for our fastest-growing and newly integrated business units, with a primary focus on Parchment. This is a high-visibility, high-impact role—not a maintenance role—reporting into the Customer Experience Business Operations function. You will bridge the high-level strategy set by the Chief Customer Officer and the hands-on execution required to make our post-sale processes seamless. This role offers autonomy to move fast, own complex problems end-to-end, and build scalable systems supporting a billion-dollar global business. WHAT YOU WILL DO - Parchment Operational Lead: Lead post-sale operational alignment for Parchment, ensuring accurate data flows between Salesforce and Gainsight and providing Customer Experience teams with the tooling necessary to achieve integration milestones. - Scrappy Problem Solving: Act as first responder for CX operational bl