Head of Operations

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Head of Operations Location Remote Time Zone Core Hours: 10:00 AM – 3:00 PM Central Time (CT) Role Overview We are looking for a Head of Operations to own the operating engine of a fast-growing professional services firm. This role sits at the intersection of sales execution, client delivery, and team performance. You will be the second-in-command reporting directly to the Owner, with authority and accountability across the full business—responsible for driving MRR growth, protecting client retention, and building the operational infrastructure that makes results repeatable at scale. Key Responsibilities - Design and own the operating system that connects sales, onboarding, delivery, and retention into one cohesive engine - Lead a distributed global team across time zones, setting weekly priorities and holding contractors and employees accountable to results - Own new MRR targets: coordinate SDR activity, manage an outsourced sales team, and close new business personally where needed - Build an MRR-first model: define packaging, pricing minimums, and scope controls that reduce churn and rework - Run weekly sales and ops cadences, maintain a live scorecard, and deliver monthly KPI reviews to the Owner - Strengthen client onboarding, communication standards, and esca...