Client Executive, Mid-Market

About the Client Executive at Headspace: Headspace's Client Success team engages our clients to drive adoption, engagement, and demonstrate ongoing value. This critical function is responsible for onboarding new clients, driving ongoing adoption and engagement strategies, and managing renewals and expansions. Our Client Success Group works cross-functionally with the rest of the Headspace organization to uncover new ways to make Headspace a part of everyday life and to improve our product. In this role, you'll help build lasting relationships with a growing portfolio of clients and play a meaningful role in helping people access mental health support through their employers. What you will do: This role’s primary focus is managing a portfolio of SMB and Mid-Market clients, serving as their point of contact and trusted advisor throughout the client lifecycle Build and maintain strong client relationships by communicating Headspace's value, responding to inquiries, and troubleshooting issues in a timely and professional manner Monitor client health and risk, proactively identifying opportunities to deepen relationships and drive engagement across client organizations Partner with clients to support onboarding, adoption strategies, and renewals, ensuring they are getting measurable value from Headspace Support clients through contract renewals and expansions, helping guide them th...