Operations Services Expert I, Funding Call

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. As an Operations Services Expert I, you will support both internal and external customers. Working collaboratively across the organization to assist with inbound and outbound call activities, email, and chat to existing and prospective customers as well as business partners. You will report to the Operations Services Manager I and you will collaborate with others departments both in our Santiago and Boston office, providing gold standard support. In this role you will: - Be part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work. - Achieve and maintain our SLA targets on operations services. - Keep conversations through the phone with the customer ensuring excellent customer service. - Handle inbound and outbound communications to Forward Financing’s mainline and to direct these to all designated departments, channels, or...