Customer Support Specialist

Type: Full Time / 40 hours per week, worked over 5 days. Saturday is a required working day, with one weekday off each week. Location: Remote in UK or Portugal only. Salary Ranges: UK: £30,000 - £36,000 Portugal: €18,000 - €24,000 Who We Are Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick-and-mortar retail using cutting-edge deep learning computer vision. We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team. We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us. What We Are Looking For We are looking for a Customer Support Specialist to play a critical role in supporting our customers. The ideal candidate will use both empathy and technical skills to understand and address customer issues. In this role you will develop a deep understanding of our systems and the ability to confirm issues and route them to the appropriate resource for resolution. Note: This role requires Saturday workdays. What You'll Do Triage and resolve customer requests via Zendesk and i...