Partnership Liaison

About Adaptive Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our mission is to dramatically improve patient access to home health care. We pair disciplined healthcare operations with modern technology so our field teams can focus on patients, not paperwork. About the role The Partnership Liaison owns one thing above all: turning the referrals we receive into started patient care. You are the single accountable owner for monitoring every referral from our health-system house accounts through intake, insurance verification, scheduling, and start of care — and for making sure no patient falls through the cracks along the way. This is a hands-on coordination role that runs primarily by phone and virtually, with occasional in-person patient visits only when a referral needs a personal touch. You'll stay on top of scheduling so first visits actually happen and be in constant contact with intake and our account partners to remove friction in real time. You report to the Regional VP and partner closely with account executives and, as the team grows, help coordinate the clinical liaisons working your accounts. What you'll do - Own referral-to-started-care conversion for a defined book of health-system house accounts. - Track every pending referral daily and follow up relentlessly until the patient is admitted and scheduled f...