Customer Support Engineer (Remote)

📍 Location: Remote or In-Office (Downtown Austin, TX or Old Town Scottsdale, AZ) 💼 Type: Full-time 💰 Compensation: $95,000 - $150,000 (subject to qualifications and experience) + equity + premium benefits What We Stand For Let’s face it: in most companies, Customer Support is broken. Underpaid, under-respected, and treated like a cost center. Customers wait hours—sometimes days—for a real answer, often from someone who can’t actually fix the problem. Bugs linger across quarters. Feedback vanishes into a black hole. At Files.com, it’s the opposite. Our Customer Support Engineers are a first-class technical function. They resolve complex issues, influence product direction, and keep 4,000+ enterprise customers successful. Support here is a growth engine: a sharp feedback loop into Engineering, Product, and Leadership. You won’t just answer tickets. You’ll debug APIs, troubleshoot network misconfigurations, flag bugs, and directly shape the roadmap. And you’ll do it backed by an Engineering team that fixes issues in days, not quarters. This is Support done right: high-caliber, high-impact, and central to our growth. Who We Are We’re Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more. We’ve built a $35M+ business with just...