Manager, Forward Deployed Engineering

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes. What You'll Be Doing : Help define and evolve the operational direction of our implementation model as product and customer patterns evolve. Serve as an escalation and resolution point for your leaders and book of business. Directly manage Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs), coaching performance, delegation, and conflict resolution while developing the next generation of delivery leadership. Ensure clarity of ownership acr...