Senior Support Engineer - Security Products

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Senior Support Engineer - Security Products Within Fastly's broader Customer Experience organization, the Security Product Support (SPS) team operates as a specialized unit dedicated to our security portfolio. We are the definitive technical experts safeguarding our customers' most critical web applications and APIs. Our core focus is providing deep, architectural-level support and implementation guidance for Fastly’s comprehensive security suite, including Next-Gen WAF, Bot Management, and DDoS mitigation. The SPS team acts as the vital bridge between standard support operations and Product Engineering. We don't just troubleshoot; we act as technical multipliers who build automation, replicate complex environments, and drive continuous product improvement to e