Dropbox
SaaS Engineer
Remote - Mexico
Role brief
What this role is asking for.
Role Description We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem . The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged , enabling Dropboxers to get the most out of their tools. Responsibilities Administer SaaS platforms: user management, security, permissions, workflows, integrations. Proactively evaluate new SaaS features and run pilots/adoption programs. Measure and report on adoption and usage trends across collaboration platforms. Identify opportunities to leverage AI, automation, and integrations for smarter collaboration. Troubleshoot and resolve SaaS-related incidents, documenting best practices. Deliver documentation, training, and communication to drive user enablement. Requirements 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox). Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda). Familiarity with SaaS APIs, integrations, and CI/CD pipelines. Strong analytical skills for usage data, adoption metrics, and feature impact. Excellent troubleshooting, problem-solving, and cross-functional commu
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