Operations Analyst

About the team The Live Network team sits within the European Operations Planning and Performance team, and is responsible for the performance and planning of the rider network across multiple markets, including the UK&I, France, Italy and Belgium - this encompasses rider planning, logistics, incentives and rider fee pricing. Deliveroo’s on-demand operations are incredibly complex with a lot of moving parts, so it will be your job to use your skills in data and analytics to unpick these moving parts and provide strategic solutions to unlock growth and profit. About the role As an Operations Analyst within the European Planning & Performance team, you will be responsible for designing and using frameworks to make decisions that will positively impact the delivery network. You’ll be directly responsible for improving the reliability, availability and efficiency of the network in all of our global markets. Please note, this is not a normal 9-5 role and you must be willing to work in a shift pattern schedule which includes evenings and weekends. What you’ll be doing Your responsibilities will include: - Monitoring the performance of our delivery network, and pulling on levers in real-time to improve the reliability of the network. - Working within a budget, allocating spend to maximise the efficiency of the live network. - Following the incident protocol for any substantial events